Frequently Asked Questions

 

WHY ANNUAL RENEWALS?
EACH OF OUR WEBSITE COMES WITH A FIVE STEP PROGRAM WE IMPLEMENT

1. REGISTRATION – We cover domain registration and renewal fees for all of our clients, which includes a locked public who-is record that points back to our company and protects your private identity online.

2. HOSTING – We provide hosting services for our clients as well. Hosting allows us to provide E-MAIL services and as well as monitor the level of traffic and hits each website receives.

3. WEB DEVELOPMENT – We provide choices for you to choose from with each website we build. Since we develop a unique and specific code for each website, we take great pride in knowing you are satisfied fully with our work.

4. MAINTENANCE – All of our packages includes website updates. Which basically means we handle all of the updates and changes made to the site. However if the situation requires the client to have full access to manage their own site, we provide a gateway for them to do so. The maintenance also covers security on all web pages which includes but not limited to protection from malware, adware, spyware, and spam.

5. TRAFFIC – The different packages provide different levels of traffic we drive to each site. The higher the package the more traffic your website gets. We have various methods of driving traffic to each site, which includes but is not limited to social media marketing and search engine optimization.

Our servers are constantly doing extensive duties on all websites we create so therefore we charge on a yearly rate, and we also provide payment plans and payment arrangements. Each package can be customized to fit your business or organizational needs, and we encourage all of our clients to refer us for discounts.

CAN I PAY A ONE TIME FEE RATHER THAN YEARLY PAYMENTS?
YES! A one time fee is equivalent to a package multiplied by 3. So for example a platinum package that is $1600, a one time fee would be 1600 X 3 = $4800. However the only difference is we would only be able to do website maintenance that covers 3 years.

CAN I MAKE MONTHLY PAYMENTS?
YES! Monthly payments are usually reserved for clients with any package over $3000 dollars a year or under any special circumstances which would be up to Fortune Spark management’s discretion upon a written and detailed memorandum by the potential client.

HOW OFTEN IS MY SITE UPDATED?
Your site is updated depending on your package. One of our most common packages is the platinum package. This package includes bi-weekly updates meaning, we update your website one day every other week.

CAN I UPGRADE OR DOWNGRADE MY PACKAGE?
Absolutely! Best time to make this change would be at the end of a package contract year. If you would like to upgrade in the middle of the contract year, please contact us.

IS MY WEBSITE SECURE?
YES! We scan your website to find and fix existing malware vulnerabilities and then utilize different methods and firewalls to keep harmful traffic away for good.

WHAT IS A MULTIMEDIA PLUGIN?
Multimedia plugins could be anything from a picture slideshow, to an embedded youtube link, or an interactive form that requires additional coding to add to the current page.